HCX Reputrack
Analyze Your Hotel Rating and Guest Perception
RepuTrack gathers reviews from multiple review platforms into a single panel and uses AI to analyze your hotel's overall reputation score, guest perception, strengths and weaknesses, competitive position, and areas for improvement.
Online reputation management
Read scores, reviews, and actions from one reputation view.
HCX Reputrack turns reviews from Google, Tripadvisor, Booking, Agoda, Etstur, and similar channels into score, sentiment, and topic summaries that management can read quickly.
3.402
total reviews
1.282
unanswered reviews
1.283
reviewed comments
HCX Reputrack
Dashboard
Overall reputation
8 platforms · 3.402 reviews
182 scanned reviews
Tripadvisor
236 scanned reviews
Etstur
246 scanned reviews
HolidayCheck
349 scanned reviews
TopHotels.ru
132 scanned reviews
Otelpuan
122 scanned reviews
Sentiment split
AI56%
Positive
37%
Neutral
7%
Negative
Most praised
Most complaints
Action recommendations
AI turns reviews into work
Key Benefits
- Gather reviews from multiple platforms into a single panel
- AI-driven analysis of strengths, weaknesses, and improvement areas
- AI-drafted reply generation, reviewed and approved before sending
- Competitor and regional performance benchmarking
- Cross-property comparison for hotel chains
Features
Reputation analysis
- Overall reputation score
- Platform-based rating analysis
- Total review tracking
- Most-praised areas
- Most-complained-about areas
- Trend analysis
In-depth analysis
- Staff and department analysis
- Reviewer profile
- Sentiment analysis
- Competitor hotel benchmarking
- Regional performance analysis
- Cross-property comparison for chains
AI-assisted management
- AI-generated improvement recommendations
- AI-assisted reply drafting
- Edit and approve replies
- Send replies directly to the platform from the panel
Reporting
- PDF reports
Supported platforms
- Tripadvisor
- Booking.com
- Agoda
- HolidayCheck
- Trustpilot
- Etstur
How It Works
- 1
Reviews from platforms such as Google, Tripadvisor, Booking.com, Agoda, HolidayCheck, Trustpilot, and Etstur are gathered into one panel.
- 2
AI analyzes the reviews to produce an overall reputation score, sentiment breakdown, and the most-praised and most-complained-about areas.
- 3
Staff- and department-level analysis surfaces improvement recommendations.
- 4
An AI-drafted reply is generated; the team edits and approves it before sending it to the platform from the panel.
- 5
Competitor and regional comparisons feed into PDF reports.
Use Cases
- Hotels that want to track reviews from multiple platforms in one place
- Departments that need to respond to guest reviews quickly and consistently
- Chain and regional hotel groups that want to see their position versus competitors
- Management teams tracking staff/department-level satisfaction improvement areas
Target Sectors
Frequently Asked Questions
Which platforms does RepuTrack pull reviews from?
It gathers reviews from Google, Tripadvisor, Booking.com, Agoda, HolidayCheck, Trustpilot, and Etstur into one panel.
Is it suitable for restaurants?
RepuTrack's target audience is accommodation businesses; restaurants are outside its current scope.
Are replies sent automatically?
No. AI drafts a reply; the team edits and approves it before it's sent from the panel.
How does competitor benchmarking work?
Competitor hotel benchmarking and regional performance analysis show you where you stand.
Is pricing available?
Pricing isn't published on the site. Fill out the Get a Quote form for a proposal.
Get a Quote for This Product
Contact our team with any questions, or request a proposal tailored to your business.